WHERE DO YOU DELIVERY?
We deliver to klang valley/ kedah / penang / perak / pahang / johor / perak / negeri sembilan / malacca / kelantan / terengganu
kuala lumpur / selangor delivery fee | RM15 - RM35
RM250 and above FREE delivery
other location delivery fee | RM 35
RM450 and above FREE delivery
*delivery to locations other than those listed above are currently not available
please check our delivery postal code before you checkout
DRIVE-THRU PICK UP | Tuesday - Saturday 1pm - 6pm; Sunday 12pm - 2pm
HOW IT WORKS?
1. order through our website
2. pick a date and time
3. when you arrive, text us at 010-2119019, salmó team will send your items to your car.
Address:
G-13A & G-15, D7 @ Sentul East,
No.800, Jalan Sentul, 51000 Kuala Lumpur, Malaysia
DO YOU DELIVER TO EAST MALAYSIA (SABAH/SARAWAK/LABUAN)?
Apologies to our fellow east malaysians, but we do not deliver to east malaysia at the moment.
DELIVERY DETAILS FOR KLANG VALLEY
WHEN AND WHAT TIME CAN I EXPECT MY DELIVERY TO ARRIVE?
standard delivery - 1pm to 6pm (tuesday - sunday)
special delivery (with additional charges)
you can select a specific time frame between 11am to 6pm (tuesday - sunday)
HOW ABOUT SAME DAY DELIVERY?
You can order through our same day delivery section.
HOW DO I KNOW MY DELIVERY IS ON THE WAY?
Once your order has been dispatched, the logistics company (goget or lalamove) will provide you a tracking link.
WHAT IF I’M NOT AROUND AT THE TIME OF DELIVERY?
As per our service agreement, we will leave your salmó order at your delivery address. You can provide specific instructions (e.g. leave at guard house / neighbour receive on behalf) when placing your order, so that we will know where to leave your salmó order in the event that you’re not there to receive it.
Please note that we will only make THREE (3) attempts to call you. If we’re unable to reach you, we will leave your salmó delivery at your doorstep, or at the guard house of your apartment/condominium.
There will only be ONE (1) delivery attempt. You are not allow to return or reschedule your salmó after it has been dispatched.
If you wish to reroute your salmó order to a different address after it has been dispatched, you will have to bear any additional cost incurred. (Our salmó team will check with the delivery services provider; lalamove / goget; on the delivery charges from the original location to new location)
To avoid any delays or additional delivery fees, we advise our customers to ensure that they are available to receive their orders, or provide alternative options at their own risk.
CAN I RESCHEDULE MY DELIVERY?
You may only reschedule you delivery if it was done latest by 12pm ONE (1) day before your order is scheduled to be dispatched.
CAN I CHANGE MY DELIVERY ADDRESS?
If you need to update your delivery address, kindly inform us latest by 12pm ONE (1) day before your order is scheduled to be dispatched.
Please be informed that only ONE (1) delivery address is accepted per order, and alternative addresses are not considered. For example, requests such as “Please deliver to home address if delivery is after office hours” will not be entertained.
CAN I CANCEL MY MY ORDER?
Please refer to our cancelation policy under ‘RETURN / REFUND POLICY’.
DRIVE-THRU PICK UP DETAILS
HOW IT WORKS?
1. order through our website
2. pick a date
3. leave your pick up time at the message box (Tuesday - Saturday, 1pm-6pm; Sunday 12pm - 2pm)
4. when you arrive, text us at 010-2119019, salmó team will send your items to your car.
WHAT TIME CAN I PICK UP MY ITEM?
You can driv-thru to pick up your item between 1pm-6pm.
CAN I RESCHEDULE MY PICK UP DATE?
You may only reschedule you pick up date, if it was done latest by 12pm ONE (1) day before your schedule date.
CAN I CANCEL MY MY ORDER?
Please refer to our cancelation policy under ‘RETURN / REFUND POLICY’.
DELIVERY DETAILS FOR OTHER LOCATIONS
WHEN AND WHAT TIME CAN I EXPECT MY DELIVERY TO ARRIVE?
Non-klang valley orders are dispatched every TUESDAY & THURSDAY, and you can expect to receive your order within the following 2 days.
Delivery times are subjected to efficient route planning based on delivery addresses of the day. Please be informed that we are unable to provide specific delivery times.
HOW DO I KNOW MY DELIVERY IS ON THE WAY?
Once your order has been dispatched, we (art of salmó) will provide you a tracking link.
WHAT IF I’M NOT AROUND AT THE TIME OF DELIVERY?
As per our service agreement, we will leave your salmó order at your delivery address. You can provide specific instructions (e.g. leave at guard house / neighbour receive on behalf) when placing your order, so that we will know where to leave your salmó order in the event that you’re not there to receive it.
Please note that we will only make THREE (3) attempts to call you. If we’re unable to reach you, we will leave your salmó delivery at your doorstep, or at the guard house of your apartment/condominium.
There will only be ONE (1) delivery attempt. If you request to return, reschedule or reroute your salmó order to a different address after it has been dispatched, you will have to bear any additional costs incurred.
To avoid any delays or additional delivery fees, we advise our customers to ensure that they are available to receive their orders, or provide alternative options at their own risk.
CAN I RESCHEDULE MY DELIVERY?
You may only reschedule you delivery if it was done latest by 12pm TWO (2) days before your order is scheduled to be dispatched.
CAN I CHANGE MY DELIVERY ADDRESS?
If you need to update your delivery address, kindly inform us latest by 12pm TWO (2) days before your order is scheduled to be dispatched.
Please be informed that only ONE (1) delivery address is accepted per order, and alternative addresses are not considered. For example, requests such as “Please deliver to home address if delivery is after office hours” will not be entertained.
CAN I CANCEL MY MY ORDER?
Please refer to our cancelation policy under ‘RETURN / REFUND POLICY’.
WILL MY SALMÓ STILL BE FRESH IF IT TAKES TWO DAYS FOR IT TO REACH ME?
Your salmó will be vacuum packed, then sealed in a cooler bag with ice gel packs. It will then be delivered in a refrigerated truck with a standard temperature of -2º to 0º to ensure its freshness.
RETURN / REFUND POLICY
WHAT IF THE ITEMS I RECEIVED IS DIFFERENT FROM WHAT I ORDERED?
If you received an incorrect/incomplete order, we sincerely apologise. Please contact us at +60102119019 to notify us so that we can rectify the mistake.
WHAT IF I KEYED IN THE WRONG DELIVERY ADDRESS?
If you keyed in the wrong delivery address, please notify us at 0102119019 latest by 12pm ONE (1) day (klang valley) / TWO (2) days (other location) before your delivery/dispatch date. Once your order is dispatched from our store, you will be responsible for any additional costs that are incurred after.
CAN I CANCEL MY ORDER?
Yes you can. however, refunds will only be given for cancellations made latest by 12pm ONE (1) day (klang valley) / TWO (2) days (other locations) before your order is scheduled to be dispatched. cancellations made after the cut-off time are non-refundable.
*Please note that a 2% transaction fee will be charged for each refund, and it takes 5-7 working days for the refund to reach your account.
EXAMPLE ( klang valley ):
Scheduled dispatch date: 23 Aug 2021
Requested cancellation BEFORE 12pm 22 Aug 2021: REFUND GIVEN
Requested cancellation AFTER 12pm 22 Aug 2021: NO REFUND
EXAMPLE ( other states ):
Scheduled dispatch date: 17 Aug 2021
Requested cancellation BEFORE 12pm 15 Aug 2021: REFUND GIVEN
Requested cancellation AFTER 12pm 15 Aug 2021: NO REFUND
WHAT IF I UNABLE TO PICK UP MY ITEM ON THE DATE I SELECTED ?
If you're unable to pick up your item on the date you selected, please notify us at 0102119019 latest by 12pm ONE (1) day (klang valley). Once your order is prepared from our store, it's not able to cancel nor refund for the item.
*Please note that a 2% transaction fee will be charged for each refund, and it takes 5-7 working days for the refund to reach your account.
WHAT IF MY SALMÓ IS NOT FRESH UPON DELIVERY?
We take the utmost care to ensure that your salmó arrives to you at an optimum temperature by adding ice gel packs to the specially designed cooler bag. Hence, we are confident that your salmó will arrive fresh.
However, in the rare instance of such an unfortunate event, please contact us via whatsapp ( 010-211 9019 ) within 24 hours of receiving your order and we will arrange a new salmó delivery for you. we will use the timestamp recorded by the logistics company as the time you received your order.
Proof of purchase and clear picture(s) of the spoiled salmó must be attached as evidence.
salmó that had been cooked, processed or changed to any form other than its original condition is STRICTLY NOT returnable nor refundable.
T&C APPLY
art of salmó reserves the right of final decision in case of any disputes.
art of salmó reserves the right to alter this policy at any time.
T&C APPLY
