WHERE DOES YOUR SALMÓ COME FROM?
Our salmó is a fjord trout imported all the way from Norway.
IS YOUR SALMÓ FARMED OR WILD CAUGHT?
Our salmó are farmed in the wild! Find out more in the next question.
IS YOUR SALMÓ REALLY SAFE FOR CONSUMPTION?
Yes, it is. Like you, we too want our loved ones to enjoy the taste and health benefits of salmó without fear. salmó’s fjord trout are raised in the cold, clear waters of Norway with a dedicated team of vets to look after their health. Their farms are strictly regulated, and they’re left to grow naturally without any medication, antibiotics or growth-promoting feed.
Each year, around 14,000 export-ready fjord trout undergo a stringent inspection by the Independent National Institute for Nutrition and Seafood (NIFES). Each year, none of these inspections have ever found any residues of prohibited medication or illegal foreign substances.
HOW IS YOUR SALMÓ HANDLED?
Once our salmó reaches Malaysia, they’re immediately cleaned, scaled, gutted, and cut, then vacuum-packed on the same day to ensure hygiene and cleanliness. They’re then dispatched in insulated bags to keep them cool, so salmó remains in ocean-fresh condition.
HOW CAN I BE SURE OF THE QUALITY OF YOUR SALMÓ?
All our salmó has a freshness “passport”. Every salmó comes with a report card on the history of the fish, enabling suppliers to handle any case swiftly and effectively if an issue arises.
WHAT IS THE WEIGHT OF A SLICE OF SALMÓ?
A salmó weighs between 120g - 150g/slice.
WHAT SHOULD I DO UPON RECEIVING MY SALMÓ?
If you’re planning to cook it on the same day, just keep it in the refrigerator. Otherwise, our packaging is freezer-friendly – so all you have to do is put it into the freezer as it is!
WHAT IS THE BEST WAY TO RETAIN THE FRESHNESS OF MY SALMÓ?
For fresh salmó:
Up to 2 days in the chiller or refrigerator / 2 months in the freezer.
For salmó sashimi:
Best consumed within 1 hour after delivery. Otherwise, store it immediately in the chiller or refrigerator for up to 24 hours.
For frozen salmó slices / head / bone:
About 2 months in the freezer.
What is the best way to cook my salmó?
For fresh salmó:
Pan-fry till medium rare.
For frozen salmó:
Pan-fried, oven-baked or fully cooked.
HOW FAR DO YOU DELIVER YOUR SALMÓ?
We deliver to klang valley/ kedah / penang / perak / pahang / johor / perak / negeri sembilan / malacca / kelantan / terengganu
HOW LONG WOULD IT TAKE FOR MY SALMÓ TO REACH ME UPON ORDER CONFIRMATION?
If you’re in KL / PJ:
standard delivery - 1pm to 6pm (tuesday - sunday)
special delivery (with additional charges)
you can select a specific time frame between 11am to 6pm (tuesday - sunday)
HOW ABOUT SAME DAY DELIVERY?
You may order through our same day delivery category / contact 010 2119019.
HOW DO I KNOW MY DELIVERY IS ON THE WAY?
kuala lumpur / selangor : Once your order has been dispatched, the logistics company (goget or lalamove) will provide you a tracking link.
other location : Once your order has been dispatched, we (art of salmó) will provide you a tracking link.
If you’re in kedah / penang / perak / pahang / johor / perak / negeri sembilan / malacca / kelantan / terengganu :
Non-klang valley orders are dispatched every TUESDAY & THURSDAY, and you can expect to receive your order within the following 2 days.
Delivery times are subjected to efficient route planning based on delivery addresses of the day. Please be informed that we are unable to provide specific delivery times.
DELIVERY FEE
kuala lumpur / selangor delivery fee | RM15 - RM35
RM250 and above FREE delivery
other location delivery fee | RM 35
RM450 and above FREE delivery
*delivery to locations other than those listed above are currently not available
please check our delivery postal code before you checkout
SELF PICK UP | Tuesday - Saturday 1pm-6pm, Sunday 12pm - 2pm
HOW IT WORKS?
1. order through our website
2. pick a date and time
3. when you arrive, text us at 010-2119019, salmó team will send your items to your car.
Address:
G-13A & G-15, D7 @ Sentul East,
No.800, Jalan Sentul, 51000 Kuala Lumpur, Malaysia
DO YOU DELIVER TO EAST MALAYSIA (SABAH/SARAWAK/LABUAN)?
Apologies to our fellow east malaysians, but we do not deliver to east malaysia at the moment.
WHAT IF I’M NOT AROUND AT THE TIME OF DELIVERY?
As per our service agreement, we will leave your salmó order at your delivery address. You can provide specific instructions (e.g. leave at guard house / neighbour receive on behalf) when placing your order, so that we will know where to leave your salmó order in the event that you’re not there to receive it.
Please note that we will only make THREE (3) attempts to call you. If we’re unable to reach you, we will leave your salmó delivery at your doorstep, or at the guard house of your apartment/condominium.
There will only be ONE (1) delivery attempt. If you request to return, reschedule or reroute your salmó order to a different address after it has been dispatched, you will have to bear any additional costs incurred.
To avoid any delays or additional delivery fees, we advise our customers to ensure that they are available to receive their orders, or provide alternative options at their own risk.
CAN I RESCHEDULE MY DELIVERY?
You may only reschedule you delivery if it was done latest by 12pm ONE (1) day before your order is scheduled to be dispatched.
WHAT IF THE ITEMS I RECEIVED IS DIFFERENT FROM WHAT I ORDERED?
If you received an incorrect/incomplete order, we sincerely apologise. Please contact us at +60102119019 to notify us so that we can rectify the mistake.
WHAT IF I KEYED IN THE WRONG DELIVERY ADDRESS?
If you keyed in the wrong delivery address, please notify us at 0102119019 latest by 12pm ONE (1) day (klang valley) / TWO (2) days (other location) before your delivery/dispatch date. Once your order is dispatched from our store, you will be responsible for any additional costs that are incurred after.
CAN I CANCEL MY ORDER?
Yes you can. however, refunds will only be given for cancellations made latest by 12pm ONE (1) day (klang valley) / TWO (2) days (other locations) before your order is scheduled to be dispatched. cancellations made after the cut-off time are non-refundable.
Please note that a 2% transaction fee will be charged for each refund, and it takes 5-7 working days for the refund to reach your account.
EXAMPLE ( klang valley ):
Scheduled dispatch date: 23 Aug 2021
Requested cancellation BEFORE 12pm 22 Aug 2021: REFUND GIVEN
Requested cancellation AFTER 12pm 22 Aug 2021: NO REFUND
EXAMPLE ( other states ):
Scheduled dispatch date: 17 Aug 2021
Requested cancellation BEFORE 12pm 15 Aug 2021: REFUND GIVEN
Requested cancellation AFTER 12pm 15 Aug 2021: NO REFUND
WHAT IF MY SALMÓ IS NOT FRESH UPON DELIVERY?
We take the utmost care to ensure that your salmó arrives to you at an optimum temperature by adding ice gel packs to the specially designed cooler bag. Hence, we are confident that your salmó will arrive fresh.
However, in the rare instance of such an unfortunate event, please contact us via whatsapp ( 010-211 9019 ) within 24 hours of receiving your order and we will arrange a new salmó delivery for you. we will use the timestamp recorded by the logistics company as the time you received your order.
Proof of purchase and clear picture(s) of the spoiled salmó must be attached as evidence.
salmó that had been cooked, processed or changed to any form other than its original condition is STRICTLY NOT returnable nor refundable.
T&C APPLY
WILL MY SALMÓ STILL BE FRESH IF IT TAKES TWO DAYS FOR IT TO REACH ME? ( outstation )
Your salmó will be vacuum packed, then sealed in a cooler bag with ice gel packs. It will then be delivered in a refrigerated truck with a standard temperature of -2º to 0º to ensure its freshness.
